Have you ever spoken to a ‘robot’ online? Or maybe you’ve spoken to somebody you suspected was a robot, but you weren’t quite sure?
This is for CEOs & leaders of customer service teams looking to improve their service and reduce overwhelmed staff. Register now.
The 5 Most Important Takeaways From Our Presentation at the SMAART Contact Centre Report Presentation in March and April 2022
We get asked a lot about AI and have teamed up with SMAART Recruitment to help demystify the subject and comment on how AI is enabling contact centre teams.
Director Tanya Newhouse in conversation with CTO Martin Luerssen about trends in technology in 2022. “I sometimes feel like everyone is talking about the ‘Impact of Covid’, because, well, everyone else is.”
We asked the 6 experts: why do government agencies need a chatbot in 2022? Read all about it in this article.
From zero to 179,000 successful interactions in two years: How MATE’s Grace is handling customer enquiries
In this post, we’re unpacking how Australian telco MATE launched a chatbot that handled 179,000 customer enquiries in two years.
Claire is the Census’ first specialist chatbot. Take a look at how and why the ABS deployed its latest innovation.
‘Typical’ Aussie Claire is now an ABS chatbot to assist millions to complete the 2021 Census form online.
In our latest video CEO Tanya Newhouse discusses how Clevertar was started.