Chatbots are one of the most talked-about technologies in business today. But what do people think they know about them? In this post, Clevertar dispels four common chatbot myths.
That chatbots are surrounded by hype is not surprising. By some accounts, chatbots present a 15-90% cost reduction opportunity. What CFO wouldn’t jump at those potential gains? Unfortunately, it’s not as simple as buying chatbot technology, plugging it in, and saying...
We get asked a lot about AI and have teamed up with SMAART Recruitment to help demystify the subject and comment on how AI is enabling contact centre teams.
Director Tanya Newhouse in conversation with CTO Martin Luerssen about trends in technology in 2022. “I sometimes feel like everyone is talking about the ‘Impact of Covid’, because, well, everyone else is.”