We’ve improved our platform with optional real-time translation of all chatbot interactions, enabling businesses to expand their reach quickly and conveniently.
Helping Human’s be Human: How MATE’s very own Clevertar changed the game for both employees and customers.
Since going live Grace has assisted thousands of MATE’s customers to learn about products or problem-solve issues with their home internet or mobile service.
We are proud to announce the release of our newest Clevertar, Lara, who is ready and waiting to represent your brand and become your Digital Knowledge Worker on the frontline.
The contact centre piloted an empathetic, efficient, and accurate way to automate conversations to support users the same way a contact centre agent would.
Have you or a colleague ever said, “Why can’t our customers just READ THE WEBSITE? The answers are there!”
If you have, then maybe you or your team are fed up answering questions like, “Do I need a form for this?’ I must admit, answering questions like that would be annoying.
We’ve put together a list of cornerstones to help you get CX right amid the pandemic, because you can pleasantly surprise stressed-out users and customers.
From overwhelmed phone lines to SA Health’s first virtual employee. How we built chatbot Zoe in 6 days to respond to COVID-19
Zoe is a chatbot that we built and launched in six days to help SA Health respond to a surge in COVID-19-related queries.
CMO has named Clevertar’s COVID-19 virtual agent launched by SA Health as one of the top innovative chatbots in 2020.
Clevertar’s Tanya Newhouse (CEO), and Matt Francis (Solutions Lead), recently appeared on the ‘Let’s Be Mates’ Podcast created by MATE.
Learn how Clevertar is changing the face of customer service for government organisations.