We get asked a lot about AI and have teamed up with SMAART Recruitment to help demystify the subject and comment on how AI is enabling contact centre teams.

The SMAART Contact Centre Best Practice Report 2022 gives you an insight into the Contact Centre industry. The most important findings will be presented later this month, at events in Melbourne, Brisbane, Sydney and Adelaide. 
 
We’d love to see you there to be able to hear from Mark Pitcher and James Xuereb in person.

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