Census 2021: Adelaide’s Clevertar creates ‘Claire’ chatbot to assist ABS online
‘Typical’ Aussie Claire is now an ABS chatbot to assist millions to complete the 2021 Census form online.
Learn how Clevertar was started in our latest video
In our latest video CEO Tanya Newhouse discusses how Clevertar was started.
We’ve added real-time translation capability
We’ve improved our platform with optional real-time translation of all chatbot interactions, enabling businesses to expand their reach quickly and conveniently.
Helping Human’s be Human: How MATE’s very own Clevertar changed the game for both employees and customers.
Since going live Grace has assisted thousands of MATE’s customers to learn about products or problem-solve issues with their home internet or mobile service.
Introducing Lara, our newest Clevertar
We are proud to announce the release of our newest Clevertar, Lara, who is ready and waiting to represent your brand and become your Digital Knowledge Worker on the frontline.
Struggling with busy phone lines? How one employee answered 27k enquiries in 7 months.
The contact centre piloted an empathetic, efficient, and accurate way to automate conversations to support users the same way a contact centre agent would.
Have you or a colleague ever said, “Why can’t our customers just READ THE WEBSITE? The answers are there!”
If you have, then maybe you or your team are fed up answering questions like, “Do I need a form for this?’ I must admit, answering questions like that would be annoying.
Six things we can learn from the Victorian COVID spike about customer experience
We’ve put together a list of cornerstones to help you get CX right amid the pandemic, because you can pleasantly surprise stressed-out users and customers.
From overwhelmed phone lines to SA Health’s first virtual employee. How we built chatbot Zoe in 6 days to respond to COVID-19
Zoe is a chatbot that we built and launched in six days to help SA Health respond to a surge in COVID-19-related queries.
Clevertar named in CMO’s ‘7 innovative chatbots’ list
CMO has named Clevertar’s COVID-19 virtual agent launched by SA Health as one of the top innovative chatbots in 2020.