‘Typical’ Aussie Claire is now an ABS chatbot to assist millions to complete the 2021 Census form online

Written by Valerina Changarathil
Deputy business editor at The Australian

The Australian Bureau of Statistics is pulling out all the stops to ensure a smooth Census 2021, rolling out its first task-specific chatbot, Claire, to help millions to fill the important form online.

ABS contracted Adelaide company Clevertar to create the first Census chatbot Claire, modelled on the ‘typical’ Australian identified through the previous Census in 2016.

The chatbot is designed to respond to a set of predefined questions around the Census, helping users to find the information they need through a guided conversation.


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