From zero to 179,000 successful interactions in two years: How MATE’s Grace is handling customer enquiries
In this post, we’re unpacking how Australian telco MATE launched a chatbot that handled 179,000 customer enquiries in two years.
Why a chatbot’s first month tells you all you need to know
The first instalment in our new blog series, “Chatbots that don’t suck”. In this post, our team looks at indicators of a smart chatbot that tend to show up—or go missing—during the first month after deployment.
How we built this: A chatbot to help Australians complete the 2021 Census
Claire is the Census’ first specialist chatbot. Take a look at how and why the ABS deployed its latest innovation.
Census 2021: Adelaide’s Clevertar creates ‘Claire’ chatbot to assist ABS online
‘Typical’ Aussie Claire is now an ABS chatbot to assist millions to complete the 2021 Census form online.
Learning to Trust Self-Driving Cars
Did you know that self-driving cars will need to be far safer than a human driver for people to feel able to trust the technology.
We’ll be exhibiting at Innovate Australia
Clevertar is pleased to announce we’ll be exhibiting at Innovate Australia at the Canberra Convention Centre on Wednesday 16th of June 2021.
Clevertar will be exhibiting at Innovate SA
Clevertar is pleased to announce we’ll be exhibiting at Innovate SA at the Adelaide Convention Centre on Thursday 27th of May.
Learn how Clevertar was started in our latest video
In our latest video CEO Tanya Newhouse discusses how Clevertar was started.
We’ve added real-time translation capability
We’ve improved our platform with optional real-time translation of all chatbot interactions, enabling businesses to expand their reach quickly and conveniently.
Are chatbots better than FAQs? New vaccine research sheds light
I’d like to start by challenging the assumption that users automatically link female chatbots with ‘assistance’ or ’caring’ conversations.