Clevertar teams up with the SMAART Contact Centre Best Practice Report
We get asked a lot about AI and have teamed up with SMAART Recruitment to help demystify the subject and comment on how AI is enabling contact centre teams.
Learn how Clevertar was started in our latest video
In our latest video CEO Tanya Newhouse discusses how Clevertar was started.
We’ve added real-time translation capability
We’ve improved our platform with optional real-time translation of all chatbot interactions, enabling businesses to expand their reach quickly and conveniently.
Tanya Newhouse presenting at ‘Bots and the Future of Customer Experience Summit’
The summit is set to take a look at how future-facing organisations are using Chatbots to enhance their CX, decrease costs and increase revenues.
Helping Human’s be Human: How MATE’s very own Clevertar changed the game for both employees and customers.
Since going live Grace has assisted thousands of MATE’s customers to learn about products or problem-solve issues with their home internet or mobile service.
Introducing Lara, our newest Clevertar
We are proud to announce the release of our newest Clevertar, Lara, who is ready and waiting to represent your brand and become your Digital Knowledge Worker on the frontline.
Struggling with busy phone lines? How one employee answered 27k enquiries in 7 months.
The contact centre piloted an empathetic, efficient, and accurate way to automate conversations to support users the same way a contact centre agent would.
Six things we can learn from the Victorian COVID spike about customer experience
We’ve put together a list of cornerstones to help you get CX right amid the pandemic, because you can pleasantly surprise stressed-out users and customers.