I’d like to start by challenging the assumption that users automatically link female chatbots with ‘assistance’ or ’caring’ conversations.
Helping Human’s be Human: How MATE’s very own Clevertar changed the game for both employees and customers.
Since going live Grace has assisted thousands of MATE’s customers to learn about products or problem-solve issues with their home internet or mobile service.
Healthy Minds has been developed by mental health and digital professionals to provide people psychological support via their smart devices.
We’ve been nominated as a finalist for the Australian Government Digital Awards, in the category of ‘Best use of emerging technology’.
We are proud to announce the release of our newest Clevertar, Lara, who is ready and waiting to represent your brand and become your Digital Knowledge Worker on the frontline.
The contact centre piloted an empathetic, efficient, and accurate way to automate conversations to support users the same way a contact centre agent would.
Have you or a colleague ever said, “Why can’t our customers just READ THE WEBSITE? The answers are there!”
If you have, then maybe you or your team are fed up answering questions like, “Do I need a form for this?’ I must admit, answering questions like that would be annoying.
Our team at Clevertar has just put the finishing touches on a service upgrade that will make our 3D virtual agents much faster and more capable at handling large volumes of traffic.
Our team created a virtual interviewer called ‘Sophia’ to ask candidates questions to help qualify, vet and recommend them for interview.
We’ve put together a list of cornerstones to help you get CX right amid the pandemic, because you can pleasantly surprise stressed-out users and customers.