Chatbots and the ‘feminisation of technology’
I’d like to start by challenging the assumption that users automatically link female chatbots with ‘assistance’ or ’caring’ conversations.
Helping Human’s be Human: How MATE’s very own Clevertar changed the game for both employees and customers.
Since going live Grace has assisted thousands of MATE’s customers to learn about products or problem-solve issues with their home internet or mobile service.
SNPHN now offers mental health support via our Heathy Minds program
Healthy Minds has been developed by mental health and digital professionals to provide people psychological support via their smart devices.
We’re a finalist at the 2020 Digital Summit Awards
We’ve been nominated as a finalist for the Australian Government Digital Awards, in the category of ‘Best use of emerging technology’.
Introducing Lara, our newest Clevertar
We are proud to announce the release of our newest Clevertar, Lara, who is ready and waiting to represent your brand and become your Digital Knowledge Worker on the frontline.
Struggling with busy phone lines? How one employee answered 27k enquiries in 7 months.
The contact centre piloted an empathetic, efficient, and accurate way to automate conversations to support users the same way a contact centre agent would.
Have you or a colleague ever said, “Why can’t our customers just READ THE WEBSITE? The answers are there!”
If you have, then maybe you or your team are fed up answering questions like, “Do I need a form for this?’ I must admit, answering questions like that would be annoying.
Chatbots at the Edge: A look under the hood of Clevertar infrastructure
Our team at Clevertar has just put the finishing touches on a service upgrade that will make our 3D virtual agents much faster and more capable at handling large volumes of traffic.
Would you use your own products and services? A critical lesson from Slack’s Stewart Butterfield
Our team created a virtual interviewer called ‘Sophia’ to ask candidates questions to help qualify, vet and recommend them for interview.
Six things we can learn from the Victorian COVID spike about customer experience
We’ve put together a list of cornerstones to help you get CX right amid the pandemic, because you can pleasantly surprise stressed-out users and customers.