The first instalment in our new blog series, “Chatbots that don’t suck”. In this post, our team looks at indicators of a smart chatbot that tend to show up—or go missing—during the first month after deployment.
The contact centre piloted an empathetic, efficient, and accurate way to automate conversations to support users the same way a contact centre agent would.
We’ve put together a list of cornerstones to help you get CX right amid the pandemic, because you can pleasantly surprise stressed-out users and customers.