Are chatbots better than FAQs? New vaccine research sheds light
I’d like to start by challenging the assumption that users automatically link female chatbots with ‘assistance’ or ’caring’ conversations.
Six things we can learn from the Victorian COVID spike about customer experience
We’ve put together a list of cornerstones to help you get CX right amid the pandemic, because you can pleasantly surprise stressed-out users and customers.
Do we really need The Office? Why Clevertar rejected high density open-plan, and made working from home our new normal, for good.
Working from home, our team achieves the same outcomes as they previously did, while they enjoy zero commute time and the opportunity for personal concentration that can’t be achieved in an open-plan office.
From overwhelmed phone lines to SA Health’s first virtual employee. How we built chatbot Zoe in 6 days to respond to COVID-19
Zoe is a chatbot that we built and launched in six days to help SA Health respond to a surge in COVID-19-related queries.
Clevertar named in CMO’s ‘7 innovative chatbots’ list
CMO has named Clevertar’s COVID-19 virtual agent launched by SA Health as one of the top innovative chatbots in 2020.
Clevertar and SA Health launch COVID-19 chatbot
South Australians can now access instant and authoritative answers to their COVID-19 queries.
COVID-19: Supporting our customers with urgent communication
At Clevertar, we believe that consumers should be able to access important information in the most efficient way possible.