CMO has named Clevertar’s COVID-19 virtual agent launched by SA Health as one of the top innovative chatbots in 2020.
Below is an excerpt from the article, which can be viewed here.
South Australian Health launched a virtual agent going by the name of ‘Zoe’ in response to a surge in COVID-19-related queries to the state’s hospital switchboards and the 000 emergency line.
Available via www.sahealth.sa.gov.au, Zoe can answer a range of common COVID-19 questions and help users find the information they need through guided conversation.
While it was initially developed over just a few days, the company said it will now spend the coming weeks developing Zoe so she can answer a wider range of complex questions beyond the set of pre-defined and event parameters first set, and provide links to additional information.
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