Clevertar diversifies with customer service avatars

Clevertar has been featured in an article in The Advertiser, written by Valerina Changarathil. 

Adelaide digital avatars business Clevertar is expanding its focus from healthcare to other sectors, launching a new self sign-up ‘virtual agent’ chatbot for businesses.

Adelaide digital avatars business Clevertar is taking its business in a new direction with a new self sign-up ‘virtual agent’ chatbot for businesses.

Conversagent is being launched globally this week with businesses invited to trial the bot, which can be deployed “without the need for coding and in a matter of minutes”.

It’s a new direction for the business, which recently overcame two months of uncertainty about its future.

On May 15, Clevertar resumed normal trading after being placed in external administration by its directors on March 28.

Co-founder and chief executive Tanya Newhouse said the administration was triggered by international giant Konica Minolta’s decision not to take up its 2016-issued, $600,000 convertible note offering due to a change in the Japanese company’s strategic direction.

Clevertar is a Flinders University-backed award-winning business that has received multiple taxpayer grants and international recognition since it was co-founded by Ms Newhouse and Martin Luerssen in 2012.

Ms Newhouse said Conversagent was already deployed in the telecommunications and health counselling space and was ideally suited for businesses that used “scripted conversations”.

“For businesses, the best customer support staff are empathetic, helpful and know their company’s products inside and out. 

“Unfortunately, customer support teams are expensive to operationalise 24/7 but with Clevertar’s technology companies can deploy a virtual agent employee and take all of the best elements of their most effective support agents to train the virtual agent and create conversational flows that deliver a satisfying customer experience every time.”