Consumer and Business Services (CBS), a division of the South Australian Government’s Attorney-General’s Department, provides a diverse range of services in SA. CBS is customer-focused and flexible in its activities and provides accessible services and information. See how Claire is relieving pressure on their call centre.
Through the use of NLU it was established that a significant number of enquiries referred to Claire were about COVID-19. In working with the team at CBS, Clevertar rapidly deployed a conversation stream that caters specifically for this type of enquiry, and directs users to the resources they need to assist them.
CBS continues to expand its offering in line with its business needs and Clevertar is able to respond by optimising throughout the life of the installation.