Struggling with busy phone lines? How one employee answered 27k enquiries in 7 months.
The contact centre piloted an empathetic, efficient, and accurate way to automate conversations to support users the same way a contact centre agent would.
Have you or a colleague ever said, “Why can’t our customers just READ THE WEBSITE? The answers are there!”
If you have, then maybe you or your team are fed up answering questions like, “Do I need a form for this?’ I must admit, answering questions like that would be annoying.
Chatbots at the Edge: A look under the hood of Clevertar infrastructure
Our team at Clevertar has just put the finishing touches on a service upgrade that will make our 3D virtual agents much faster and more capable at handling large volumes of traffic.
Would you use your own products and services? A critical lesson from Slack’s Stewart Butterfield
Our team created a virtual interviewer called ‘Sophia’ to ask candidates questions to help qualify, vet and recommend them for interview.
Six things we can learn from the Victorian COVID spike about customer experience
We’ve put together a list of cornerstones to help you get CX right amid the pandemic, because you can pleasantly surprise stressed-out users and customers.
Do we really need The Office? Why Clevertar rejected high density open-plan, and made working from home our new normal, for good.
Working from home, our team achieves the same outcomes as they previously did, while they enjoy zero commute time and the opportunity for personal concentration that can’t be achieved in an open-plan office.
From overwhelmed phone lines to SA Health’s first virtual employee. How we built chatbot Zoe in 6 days to respond to COVID-19
Zoe is a chatbot that we built and launched in six days to help SA Health respond to a surge in COVID-19-related queries.
Clevertar named in CMO’s ‘7 innovative chatbots’ list
CMO has named Clevertar’s COVID-19 virtual agent launched by SA Health as one of the top innovative chatbots in 2020.
Clevertar appears on the ‘Let’s Be Mates’ Podcast
Clevertar’s Tanya Newhouse (CEO), and Matt Francis (Solutions Lead), recently appeared on the ‘Let’s Be Mates’ Podcast created by MATE.
Maven and Clevertar launch virtual agent ‘May’
Clevertar has helped Maven deploy their newest team member ‘May’, who was designed to help businesses quickly and simply evaluate their accessibility and inclusion practices.