Why is my AI answering incorrectly?

Conversagent searches your product catalogue using keywords derived from the customer’s question. For example, if a customer asks, “Do you have purple shirts?”, the AI will search your store for the term “purple shirts.” If your store’s native search engine doesn’t return relevant results for that query, the AI may also struggle to find a match.

To improve search accuracy, we recommend:

• Ensuring relevant keywords are included in your product titles and descriptions

   

• Keeping all on-site content accurate and up to date

   

• Adding helpful context in the Knowledge section of your Conversagent dashboard

   

If the AI is providing outdated or conflicting information, it may be referencing content from an outdated link or page, review and update any such sources as needed.

Note: Conversagent cannot currently interpret PDFs or images referenced on your website (only those uploaded directly via the app’s PDF section).

If you’re still experiencing issues, please contact us at support@clevertar.com. In some cases, certain themes or custom code may affect the AI’s ability to retrieve or interpret information properly.