Why am I not receiving Pulse notification emails?

Pulse notification emails can be set up/configured in the Conversagent Admin Dashboard > Settings > Email Settings. If you are not receiving emails, please check you have activated the emails & double check whether you have set the emails to be delivered daily, weekly or monthly. When you activate the emails, you will also set a date you wish to start receiving them from. Please check this date is not still in the future in which case emails will start being sent from that date.

It is also worth mentioning that these emails are for UNREAD Pulse notifications. Therefore if you read all notifications in the Admin Dashboard before the email is sent, you will not receive an email that day.