What is 'Pulse' & how do I edit email settings for it?

Pulse is Conversagent’s secondary AI—your intelligent insights assistant—designed to surface important customer conversations that may otherwise go unnoticed.

Pulse highlights key moments, such as:

• When the AI couldn’t answer a question due to missing information on your store
• When a customer leaves contact details for follow-up
• When your store receives a compliment

   

These insights help you decide whether to update your store content or add information to the Knowledge section to improve future chatbot responses. You can also choose to personally follow up with customers who left their details.

To manage or customise Pulse email notifications, go to:
Conversagent Dashboard > Settings > Email Settings > Pulse Email Settings.