What are 'AI Instructions' & how best do I use them?

AI Instructions are customisable settings in your Conversagent Admin Dashboard > Settings that guide how your chatbot behaves to better align with your brand.

You can customise two key areas:

• Greeting – The first message your customer sees
• Response – How the chatbot answers customer questions

   

Use AI Instructions to tailor tone, message length, emoji usage, and more. For example, you can instruct the chatbot to highlight a discount, direct users to another site, or request an email at the end of a conversation.

Note: There is a character limit—keep instructions clear and concise to ensure consistent performance.

For help crafting effective AI Instructions, feel free to contact us at support@clevertar.com.