I’ve made changes to my store, do I need to refresh the chatbot / How do I update content in the chatbot?

Conversagent automatically syncs with your store once every 24 hours, keeping its knowledge base up to date with your latest products and content.

To change the sync time or manually trigger a sync:

1. Go to your Conversagent Dashboard
2. Navigate to Settings > App Settings
3. Click Change Daily Sync Time or Resync Now

    

Manual syncing is useful if you’ve made updates, such as adding/removing products, changing descriptions, publishing new blog posts, or launching promotions—and want Conversagent to reflect those changes immediately instead of waiting for the next scheduled sync.