How do I tighten guardrails for Conversagent? I want it to ONLY respond to questions about our store.

Conversagent has guardrails in place to ensure the AI won’t speak about anything inappropriate & also ensure store information/product information is based solely on store content. The AI is also limited to answering questions and cannot perform actions on behalf of the customer or store.

If you would like to tighten these instructions/guardrails to ONLY speak about store information & product information, you can head to your Conversagent Admin Dashoard > Settings > AI Instructions > Responses, & edit the responses field to include something like “If the question is unrelated to [insert store name here] and the [store name] product range ([insert type of products here, e.g. sportswear, etc.]), advise the user that you can only answer questions about the store and its products.”

The perfect wording of the instruction may require trial and error.