How do I move the app to a different location? / How do I specify where the app is displayed?

Floating/pop-up chat interface users:

If you are using the floating/pop-up chat interface, the chat will automatically display on the bottom right hand corner. To change this, head to the app customization menu by selecting Conversagent in “App Embeds”.

By increasing the number of pixels under “Launch Position from the Bottom”, you will move the popup widget up the screen. By increasing the number of pixels under “Launch Position from the Right”, you will move the popup widget to the left of the screen.

This may require a bit of trial and error to find the perfect position. Our default settings are 10 pixels from the bottom & 20 pixels from the right. 

Embedded/Button chat interface users:

In the theme editor, you can use the drop-down menu at the top of the page to select the page type you’d like your Conversagent to appear on. Select ‘Add block’ in the menu panel on the left in the desired section of the page, for example product information or apps. From here you can change the position by clicking and holding the Conversagent block and dragging it to position.

Alternatively, you can hover over the Conversagent chat interface and click move to previous or next position. If you want to move the chat interface into another section you must select the Conversagent block in the menu panel on the left and then select “remove block”. Then you are able to add the Conversagent block in the new desired section.