How do I customize the colour & launch button to fit our brand guidelines?

You can customise the Conversagent launch icon directly within the Shopify Theme Editor.

1. In your Shopify admin, go to Sales Channels > Online Store, then click Customize next to your active theme.
2. In the Theme Editor, select either the Conversagent block or the Conversagent app under App Embeds, depending on how you’ve set up the app.
3. This will open the Conversagent settings panel, where you can customise various elements—including the launch icon color, widget colours, and much more.

To customise the knowledge that Conversagent has, or the way it talks to customers, go to Apps > Conversagent in the admin dashboard (outside of the theme editor) and adjust accordingly. Feel free to reach out to support@clevertar.com if you would like help with this.

If an embedded version of Conversagent fits your brand’s guidelines, you can add an embedded Conversagent to your Shopify store too.