Conversagent isn't appearing at all on my store - what do I do?

If using the floating pop-up version, make sure Conversagent is toggled ON in your theme’s App Embeds section. If using Conversagent as a block, ensure only one block is added per page and that App Embeds is OFF (you can’t use both at once).

Otherwise:

• If it’s visible in the theme preview, don’t forget to click Save before exiting.
• Try toggling the app off/on, clearing your cache and cookies, or resetting it via the admin dashboard.
• Disable other apps one by one to check for conflicts—especially other widgets or pop-ups. Some outdated apps may interfere with modern code like Conversagent’s.

Still having trouble? Reach out to us at support@clevertar.com.