What is the 'Knowledge' feature & how best do I use it?

The Knowledge feature allows you to add custom content and documents that Conversagent can reference when answering customer queries. This information is not visible on your storefront, making it ideal for adding behind-the-scenes details to improve chatbot responses.

It’s especially useful if the AI is unable to answer a question due to missing or unavailable information on your site. You can add example questions and answers, structured content with headings, or any relevant details to help fill those gaps.

You can also upload PDFs to the Knowledge base, which Conversagent can search and read to generate more accurate answers.