I’ve added the app but it’s only showing on some pages, not all - what do I do?

To display the Conversagent chat interface on multiple pages, you’ll need to manually add and customise the Conversagent block for each page type via the Theme Editor. Use the dropdown menu at the top of the editor to switch between page types (e.g. products, collections, blogs, custom pages) and add the Conversagent block to each one where you’d like it to appear.

Important:

• Only one Conversagent instance can be active per page. This means you cannot have both an embedded and a floating version, or multiple embedded blocks, on the same page—doing so will prevent it from displaying correctly.

   

• If you’re using App Embeds instead of blocks, make sure the app is toggled ON in the App Embeds section of your Theme Editor.