My changes to the app aren't working - what do I do?

If your updates aren’t appearing, try the following steps:

1. Click “Save” – Ensure you’ve clicked the “Save” button in the top-right corner of the Theme Editor after making any changes.
2. Check for duplicate instances – Make sure there is only one Conversagent chat interface active on the page. If more than one is added (e.g. both a block and a floating version), only one will display, and you may be editing the version that isn’t visible.
3. Reset the app – Go to the Settings section of your Conversagent admin dashboard and click Reset App.

    

If the issue persists after these steps, please contact us at support@clevertar.com and we’ll be happy to assist.