Can I change the chatbot's name?

To update your agent’s name, go to Training > Identity > Agent Name in the Conversagent admin dashboard. This name will appear in the top banner of the chat interface when customers interact with your assistant.

To change the name your store is referred to within conversations, navigate to Training > Identity > Store Name in the same dashboard.

Additionally, you can update the agent’s name directly within the Theme Editor by selecting the Conversagent app on any page where it’s installed.