What will we discuss?

In this interactive round table, James Xuereb (Customer Success Manager) and Kelly Davis (Content & Communications Lead) will chat about 5 AI mistakes CEOs & leaders of customer service teams can’t afford to make in 2022:

  1. Thinking that AI replaces staff, rather than helping to empower them (with an amazing toolset)
  2. Failing to implement AI (or even plan to implement it in the short term)
  3. The false belief that AI is expensive (which isn’t the case! AI comes in many shapes and forms, with different price tags)
  4. Not allowing enough time for AI to get results
  5. Making hunches instead of informed decisions

We encourage you to turn on your mic and camera to interact with our panellists and other attendees!

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