What will we discuss?
In this interactive round table, James Xuereb (Customer Success Manager) and Kelly Davis (Content & Communications Lead) will chat about 5 AI mistakes CEOs & leaders of customer service teams can’t afford to make in 2022:
- Thinking that AI replaces staff, rather than helping to empower them (with an amazing toolset)
- Failing to implement AI (or even plan to implement it in the short term)
- The false belief that AI is expensive (which isn’t the case! AI comes in many shapes and forms, with different price tags)
- Not allowing enough time for AI to get results
- Making hunches instead of informed decisions
We encourage you to turn on your mic and camera to interact with our panellists and other attendees!