How to provide a Chatbot that Works

When it comes to chatbots, a CX Manager’s biggest concern is customer disappointment.

Yes, chatbots have the ability to offer customer service conversations at scale, and create efficiency and value with voice of customer engagement.

Is it possible to provide one that really works – or even enhances the customer experience? Learn how in our next webinar.

Date: Thursday, 29th July 2021
Time: 11am – 12pm (AEST)

Tara the Chatbot
Clevertar ABS Census Chatbot

What we’ll discuss

Don’t miss the chance to dive into chatbots with Matt Francis (Solutions Manager) being interviewed by Amy Springhall from The Edge PR.

In this webinar, we will cover:

  • Choosing the right chatbot use case
  • Scoping a ‘proof of value’
  • Getting the team on-board
  • Using agile in development and deployment
  • Measuring success

Webinar presenters

Matt Francis, Solutions Lead at Clevertar

Matt Francis, Solutions Manager

Matt is Clevertar’s Solutions Manager and is responsible for the successful execution of projects. Matt has extensive experience in customer relationship management, marketing, and project management. Matt leads Clevertar’s implementation team in delivering outstanding results for customers.

Matt Francis, Solutions Lead at Clevertar

Interviewed by Amy Springhall, The Edge PR

Named a ‘Rising Star’ in the B&T Women in Media Awards, Amy Springhall is a communications strategist. Amy’s strategic advice and services have been utilised by some of Australia’s most senior decision-makers including federal ministers and CEOs.

Register for our webinar

Date: Thursday, 29th July 2021
Time: 11am – 12pm (AEST)

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