Have you ever spoken to a ‘robot’ online? Or maybe you’ve spoken to somebody you suspected was a robot, but you weren’t quite sure?
We’ve put together a list of cornerstones to help you get CX right amid the pandemic, because you can pleasantly surprise stressed-out users and customers.
From overwhelmed phone lines to SA Health’s first virtual employee. How we built chatbot Zoe in 6 days to respond to COVID-19
Zoe is a chatbot that we built and launched in six days to help SA Health respond to a surge in COVID-19-related queries.