Have you ever spoken to a ‘robot’ online? Or maybe you’ve spoken to somebody you suspected was a robot, but you weren’t quite sure?
This is for CEOs & leaders of customer service teams looking to improve their service and reduce overwhelmed staff. Register now.
The 5 Most Important Takeaways From Our Presentation at the SMAART Contact Centre Report Presentation in March and April 2022
In this article we dive into the possibilities of using brand mascots to improve engagement and customer experience.
Ready to go from AI novice to AI-smart? Join the 10-day challenge! It’s free and takes less than three minutes a day.
We get asked a lot about AI and have teamed up with SMAART Recruitment to help demystify the subject and comment on how AI is enabling contact centre teams.
Director Tanya Newhouse in conversation with CTO Martin Luerssen about trends in technology in 2022. “I sometimes feel like everyone is talking about the ‘Impact of Covid’, because, well, everyone else is.”
We asked the 6 experts: why do government agencies need a chatbot in 2022? Read all about it in this article.
From zero to 179,000 successful interactions in two years: How MATE’s Grace is handling customer enquiries
In this post, we’re unpacking how Australian telco MATE launched a chatbot that handled 179,000 customer enquiries in two years.
The first instalment in our new blog series, “Chatbots that don’t suck”. In this post, our team looks at indicators of a smart chatbot that tend to show up—or go missing—during the first month after deployment.