News
Latest stories and articles from the team at Clevertar featuring, chatbot best practises, AI technology, our clients successes and other relevant news from our world
VIDEO | How do chatbots communicate effectively with humans?
In our latest video, Clevertar CEO Tanya Newhouse discusses how chatbots communicate effectively with humans by managing expectations.
Tanya Newhouse presenting at ‘Bots and the Future of Customer Experience Summit’
The summit is set to take a look at how future-facing organisations are using Chatbots to enhance their CX, decrease costs and increase revenues.
“Why are some chatbots so dumb?” – how to make a chatbot that people actually want to talk to
A common reaction we see is ‘why are they so dumb?’ So, what’s going wrong, and what needs to happen to make chatbot conversations more intelligent?
Chatbots and the ‘feminisation of technology’
I’d like to start by challenging the assumption that users automatically link female chatbots with ‘assistance’ or ’caring’ conversations.
Helping Human’s be Human: How MATE’s very own Clevertar changed the game for both employees and customers.
Since going live Grace has assisted thousands of MATE’s customers to learn about products or problem-solve issues with their home internet or mobile service.
SNPHN now offers mental health support via our Heathy Minds program
Healthy Minds has been developed by mental health and digital professionals to provide people psychological support via their smart devices.
We’re a finalist at the 2020 Digital Summit Awards
We’ve been nominated as a finalist for the Australian Government Digital Awards, in the category of ‘Best use of emerging technology’.
Introducing Lara, our newest Clevertar
We are proud to announce the release of our newest Clevertar, Lara, who is ready and waiting to represent your brand and become your Digital Knowledge Worker on the frontline.
Struggling with busy phone lines? How one employee answered 27k enquiries in 7 months.
The contact centre piloted an empathetic, efficient, and accurate way to automate conversations to support users the same way a contact centre agent would.
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