When it comes to chatbots, the CX Manager’s biggest concern is customer disappointment.
Yes, chatbots have the ability to offer customer service conversations at scale, and create efficiency and value with voice of customer engagement.
Is it possible to provide one that really works – or even enhances the customer experience?
Don’t miss the chance to dive into chatbots with Matt Francis (Solutions Manager) being interviewed by Amy Springhall from The Edge PR.
In this webinar, we will cover:
- Choosing the right chatbot use case
- Scoping a ‘proof of value’
- Getting the team on-board
- Using agile in development and deployment
- Measuring success
Register for our webinar
Date: Thursday, 29th July 2021
Time: 11am – 12pm (AEST)